Frequently Asked Questions
You have questions, we have answers! Here are a few of the timely and most-asked questions. We are updating this section in real time but if your question isn't answered in the list below or you need more information send us an email here!
Do you have a local pickup option?
YES! We know that shipping isn't always the best option which is why we'll be offering sessions by appointment as much as possible. For major collection launches we do our best to offer a specific date/time, typically including one evening and one weekend afternoon. These options are available at checkout and if no time is listed an appointment date & time will be setup after your order is confirmed. You can expect to receive an email to schedule your appointment within 1 business day of your order being confirmed.
Please note, pickup sessions are arranged to be contactless from our studio located in southwest Edmonton during regular business hours (Monday - Friday, 9:30 am - 4:00 pm).
How does shipping work?
Orders are shipped weekly on Monday and Wednesday unless otherwise noted on our homepage and checkout pages.
Our top priority is to help your chocolate arrive safely and in the condition we sent it in. All orders are sent using the expedited parcel service from Canada Post and we also monitor expected delivery times and weather to reduce the amount of time in transit.
During the summer months we may temporarily need to suspend shipping due to high temperatures (locally or where it's being sent to). If this impacts your order we will be in touch to work with you to find the best solution possible.
Once your order is ready for shipping you will receive a tracking number from Canada Post as well as in a confirmation email from us.
What is the difference between Edmonton Area and Alberta shipping areas?
While both options will appear at checkout we will be following up on orders that have selected the incorrect shipping area.
Edmonton Area Shipping includes the communities of: Edmonton, Sherwood Park, Fort Saskatchewan, St. Albert, Morinville, Spruce Grove, Stony Plain, Devon, Leduc, and Beaumont
All other areas are serviced under our Alberta shipping rates.
What makes Violet Chocolate Co. bars different than other chocolate bars?
One of the key elements that set our chocolates apart from other chocolatiers is our method! Every batch is tempered by hand by our chocolatier and owner Rebecca. She uses this traditional technique to control the tempering process, allowing her to closely monitor the quality and changes in the chocolate from batch to batch. This method is what gives our chocolates the snap and smooth melt that is oh so delicious.
We use fair-trade chocolate sourced through Felchlin and Valhrona, local ingredients whenever possible, and high quality extracts and infusions to create our adventurous flavours.
Are your chocolates gluten-free?
Yes! Our kitchen is not certified gluten-free however, all ingredients used in our flavours are either naturally gluten-free or certified. We do not work with gluten within the kitchen and have listed traces on the flavours which carry a 'may contain' statement for the chocolate. We appreciate how personal allergies and intolerances can be, and encourage you to contact us directly if more detailed information is needed.
I have a nut allergy, are your chocolates safe for me?
We know how personal decisions surrounding safe foods can be for those impacted with food allergies. We do our best to give honest and thorough answers so you can make the best decision for your circumstance.
We do not use peanuts in any flavours however some ingredients include 'may contain peanuts/tree nut' statements and we do occasionally use tree nuts in certain flavours. For this reason, all flavours include an allergen warning for peanuts and tree nuts.
To help minimize any risk of cross contamination batches that include tree nuts as an ingredient are made on a dedicated production day. Prior to switching back to other flavours all equipment, molds, and work surfaces are fully sanitized. Please note that while we do wash molds between batches of flavours that do not include tree nuts they may still include ingredients with 'may contain peanuts/tree nuts' statements. If you have questions or would like guidance on which current flavours may be best, please email us here.
How are you adapting to the current health situation?
We are continuing to do our part to support physical distancing and efforts to manage COVID-19. Production has continued from our private commercial kitchen since June 2020, and we have added additional cleaning measures to our existing rigorous standards. Appropriate PPE is used at each step of our production and packaging processes are reviewed regularly to adhere with updated recommendations from provincial and federal health authorities.
Our online store is open with shipping available throughout Canada using Canada Post and orders are sent weekly on Tuesdays (unless otherwise noted).
Your delivery will not require a signature and may be left if the postal worker deems it safe. Once your order is ready for shipping you will receive a Canada Post tracking number so you can check the status and be alerted when it has arrived.